Q1. If the quantity is less than the minimum quantity, can I order it?Of course, you are welcome to order samples for testing and quality inspection. We pay more attention to sample ordering
Q2. Can I customize the logo?
Of course, first of all, please send us your logo file in high resolution. We will make some drafts for your reference to confirm the location and size of the logo. Next, we will make 1-2 samples for you to check the actual effect. Finally, formal production can be started after sample confirmation.
Q3. How long will it take for delivery?
We will start preparing goods upon receipt of buyers' T/T copy. After receiving your full payment, Usually we will ship out your orders in 1-3 workdays. If there's any delay, we will contact you in time.
Q4.My tracking number is not working,what should i do?
Once package have left from our warehouse, it will take 1-3 business days to process in the post system. Plz wait a little more time and try it again later.Meanwhile, our sale representative will contact you when you receive it!
Q5.What kind of transportation methods do you offer?
1. Buyers can choose packages according to their needs, and we will deliver them within the specified time according to the buyer's requirements. We can use EMS, DHL, UPS, FEDEX, TNT to ship the goods, and we can also ship the goods to the freight company that the buyer cooperates with.
2. For goods with large package, we will transport by air and sea, and we will confirm freight with buyers' prior delivery.
Q6. How can you guarantee the production quality?
We have strictly quality control system in production process. We will test eachfinished product before package. Third partinspection acceptable.
Q7. How about the after-sales service?
A.Service and Quality is our culture!
B.We have a huge team which is in charge of after-sales service, also a service hotline dealing with buyers' complains and
feedback.
1. We offer 24-hour online service to help buyers solving problems.
2. We offer buyers updated market information regularly.